Shipping

 

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SHIPPING FROM PERTH METRO

Shipping Options and Costs

1. Free STD Freight (Standard Shipping)

  • Service: Australia Post – Safe Drop or Signature on Delivery, depending on order value.

  • Cost: Free

  • Processing Time: Generally within 1–3 business days.

  • Shipping Duration: Generally within 3–8 business days.

  • Condition: Orders totalling $200.00 and over, excluding swags and mattresses.

Description: Enjoy free standard shipping on eligible orders totalling $200.00 and over. Your items will be delivered within the estimated standard shipping timeframe for your region.

Please note that swags and mattresses are excluded from our free standard shipping offer and incur a flat $40 freight charge per order.

2. STD Post (Standard Post)

  • Service: Australia Post – Safe Drop or Signature on Delivery, depending on order value.

  • Cost: $10

  • Processing Time: Generally within 1–3 business days.

  • Shipping Duration: Generally within 3–8 business days.

Description: Standard shipping is available for a flat fee of $10 on eligible orders under $200. Delivery conditions are determined by the total order value, as outlined in our Safe Drop & Signature on Delivery policy below.

3. Priority Dispatch + Express Post (Express Shipping)

  • Service: Australia Post Express – Safe Drop or Signature on Delivery, depending on order value.

  • Cost: $18

  • Processing Time: Generally within 1 business day.

  • Shipping Duration: Generally within 1–3 business days.

Description: For customers requiring faster delivery, we offer Priority Dispatch with Express Post for $18. Orders receive priority processing and are shipped via Australia Post Express, subject to the estimated delivery timeframe for your region.

4. Swags and Mattresses (Bulky Item Shipping)

  • Service: Border Express or StarTrack Express Road Transport. Deliveries are generally sent Authority to Leave (ATL), unless otherwise arranged.

  • Cost: Flat rate of $40 per order.

  • Processing Time: Generally within 1–3 business days.

  • Shipping Duration: Generally within 5–8 business days, depending on location.

Description: We offer flat-rate shipping Australia-wide for swags and mattresses at $40 per order.

This charge applies only once per order, regardless of how many swags or mattresses are purchased. Whether you purchase one swag, multiple swags, mattresses or a combination of both, only one $40 freight charge will apply.

Swags and mattresses are excluded from our free shipping offer on orders over $200.

In-Store Pickup: Customers collecting their orders from our Midvale, Western Australia premises will not incur a freight charge.

5. Standard New Zealand Shipping

Ezesharp ships eligible products to customers throughout New Zealand using Australia Post International Standard.

New Zealand Standard Shipping

  • Service: Australia Post International Standard
  • Cost: $20 AUD flat rate
  • Processing Time: Generally within 1–3 business days
  • Estimated Delivery: Generally approximately 4–7 business days after dispatch

At this stage, Express Shipping and Bulky item delivery is not available for New Zealand orders.

International delivery estimates do not include time that a shipment may spend undergoing customs or border clearance.

Regional and remote areas of New Zealand may also take longer.

Australia Post – Safe Drop & Signature on Delivery

To provide customers with convenient delivery options and minimise unnecessary collection delays, Aussie Outback Supplies uses the following standard shipping arrangements for orders dispatched via Australia Post.

Orders Under $500 – Safe Drop Enabled

All orders valued under $500 are shipped with Safe Drop enabled by default.

Safe Drop allows eligible parcels to be left in a suitable safe location at the delivery address when nobody is available to receive them, subject to Australia Post’s delivery conditions and any applicable recipient authorisation requirements.

If you do not wish to have Safe Drop enabled and would prefer a signature upon delivery, please advise us in the order notes at checkout.

Where a signature is required, Australia Post may also allow the recipient to authorise Safe Drop through their MyPost account or delivery notifications.

Australia Post determines whether a delivery location is suitable for Safe Drop. If the parcel cannot be safely left, or the required authorisation has not been provided, it may be taken to a local Post Office for collection.

Orders $500 and Over – Signature Required

All orders valued at $500 or more are dispatched with Signature on Delivery required and Safe Drop disabled.

If nobody is available to sign for the parcel, Australia Post will generally take it to a local Post Office for collection.

Safe Drop – Missing, Lost or Stolen Parcels

By placing an order with Aussie Outback Supplies, customers acknowledge that Safe Drop is enabled as our standard shipping arrangement for eligible Australia Post orders under $500, unless alternative delivery instructions have been provided and accepted before dispatch.

Where a parcel is delivered using Safe Drop, Australia Post may record tracking information, delivery scans and photographic evidence of the delivery location.

Customers are encouraged to provide a secure delivery address and monitor their tracking notifications.

If a parcel is marked as delivered but cannot be located, please contact Aussie Outback Supplies as soon as possible so we can investigate the delivery with Australia Post.

Missing parcel claims will be assessed on a case-by-case basis, considering available tracking information, proof of delivery, photographic evidence, delivery instructions and the circumstances of the delivery.

Where available evidence confirms that a parcel was correctly delivered to the nominated address in accordance with the applicable delivery arrangements, this will be considered when assessing the claim.

Return to Sender

If an order is returned to us due to an incorrect or incomplete delivery address, failure to collect the parcel, refusal of delivery, or unsuccessful delivery attempts where no redirection is arranged, the order may be deemed Returned to Sender.

Where a return results from circumstances attributable to the customer:

  • The customer will be responsible for applicable return-to-sender charges of $15.

  • Original shipping fees are non-refundable where the original shipping service has been performed.

  • Re-delivery will require payment of additional shipping charges (actual freight charge) before the order is dispatched again.

  • Alternatively, if the customer chooses not to have the order re-shipped, a store credit can be offered less applicable actual original shipping and return-to-sender costs, once the goods have been received back and inspected.

We recommend monitoring Australia Post tracking notifications to ensure parcels are collected promptly if delivery cannot be completed.

How Long Will Delivery Take?

All orders are generally dispatched within 1–2 business days after order completion and are shipped via Border Express, StarTrack or Australia Post throughout Australia.

The following estimated delivery timeframes exclude peak periods and unforeseen freight delays.

All Products Excluding Swags & Mattresses

Western Australia

WA Metro and Country: 2–6 business days.

Rest of Australia (Excluding NT)

  • Metro Areas: Up to 5 business days.

  • Regional and Country Areas: Up to 10 business days.

Delivery to regional locations may take longer due to less frequent freight services.

Northern Territory

  • Darwin / Metro: 5–9 business days.

  • Alice Springs: 4–7 business days.

  • Regional / Other: Up to 14 business days.

Swags & Mattresses

AOS Swags and Mattresses cannot be sent via express post due to their size. They are shipped via Border Express Road Transport or StarTrack Express Road Transport.

Please allow approximately 5–8 business days for delivery, with additional time potentially required for regional or remote locations.

All swags and mattresses are generally shipped with Authority to Leave (ATL), unless alternative arrangements have been made.

AOS Swag Packaging

All AOS Swags are dispatched using our patented Vacuum Compressed Bag System.

This packaging system offers several advantages over traditional packaging methods.

Firstly, the product is protected during shipping to help prevent transit damage. Once received, the swag can be easily removed from its packaging without the need to cut open plastic bags or boxes.

Unlike conventional boxed swags that compress and crush the product, our system uses suction to reduce its volume.

This allows the swag to return to its original size quickly without damaging the mattress foam.

All orders are shipped throughout Australia via Border Express, StarTrack or Australia Post, depending on the products ordered and applicable shipping service.

New Zealand Customs, Duties & Taxes

Orders shipped to New Zealand are international shipments and may be subject to New Zealand GST, customs requirements, duties, levies or other charges depending on the order value and applicable New Zealand laws.

Any import charges not collected by SICUT at checkout are the responsibility of the recipient.

Customers are responsible for ensuring that products they order can legally be imported, possessed and used in their location.

Customs processing may delay a shipment beyond the estimated delivery timeframe.

It remains the customer’s responsibility to confirm that a product can legally be imported, possessed and used in New Zealand before placing an order.

SICUT is not responsible for delays, seizures or other consequences resulting from a customer attempting to import a product without any approval or permit required by New Zealand authorities.