We warrant every product we make to be free of manufacturer defects.
AOS Swags come complete with a comprehensive 10 Year Warranty, whilst our selection of AOS Bags come with a 12 Month Guarantee.
Should you have a warranty issue, we recommend you return the item directly back to us for further investigation.
All claims are dealt with on a priority basis, and we will repair it if possible or replace all valid warranty items.
Before arranging the claim, please clean your AOS product before returning it to us to assist in speeding up the review process.
Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered by the AOS Warranty.
Send your AOS product needing warranty attention or repair to:
Aussie Outback Supplies Pty Ltd
c/o AOS Swags & Bags
Attn: Warranty Dept - AOS
PO BOX 1143
Midland DC, Western Australia 6936
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Postage of all AOS products will be at the customer's expense. There will also be a charge for repairs not covered by the AOS Warranty, for which you will be notified of the amount prior to any work being started.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Proof of Purchase must be presented when making any Warranty Claims with all AOS products.
Once the claim has been approved and dealt with, AOS will return the product to your Australian address without delay using our nominated Freight Partner and at our expense.
If you have any other questions, please call us at: 08 9274 1997 (Monday - Friday between 8:30am and 4.30pm WST) or Email Us: firstname.lastname@example.org